Category: Car Servicing and Repair Category: Car Servicing and Repair
Address: Unit 2 1 Johnsons Way, London, NW10 7PF
Landline: 020 3302 9556
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Brought my car to them for new brake pads and to inspect the discs. They replaced four brake pads and polished the discs. They also checked a heating fault but couldn’t resolve it. Total time spent on the car: 1.75 hours (I was there). I had not discussed the cost in advance as I had had one prior, acceptable experience with this garage. The chap asked for £410. I questioned this immediately and asked about the parts cost. He started making up numbers, but I happened to see the invoice, which the garage had just paid to the motor factors: £60 cash for all brake parts. Therefore, the garage wanted to charge me £350 labour for a 1.75 hr job. (Sounds like a Ferrari main dealer, rather than a lock-up in Park Royal, right?) I noticed their advertised labour rate is £65 ph. After much haggling, I said I would pay £180 total in cash, which they accepted with a shrug. This behaviour really bothers me, as a less confident or vulnerable person may have paid £410 for a job worth £180.